Q & A
Below are some of our most frequently asked questions. Feel free to give us a call at Napier Signature Renovations at (804) 403-3101 with any questions that you have about your renovation projects.
What can I expect with a renovation project?
What type of projects can Napier Signature Renovations handle?
Which type of renovations result in the greatest returns on the investment?
How does Napier Signature Renovations work with design partners?
How do you ensure high levels of quality and craftsmanship?
What type of warranty do you offer?
Are you licensed and insured?
How long have you been in business?
How long will my project take?
How much will it cost?
Why should I hire Napier Signature Renovations?
What about technology in renovation projects?
With today's challenging economy, why is now a good time to start a renovation?
What can I expect with a renovation project?
There's going to be some inconvenience. There's going to be project team members coming in and out of your home with different tradesmen and craftsmen involved in the project. We realize that there's going to be some disruption for your family from your normal routine, but we take every step to ensure any disruptions are kept to a minimum.
Open and frequent communication during the project is paramount, and Napier Signature Renovations believes it makes a tremendous difference for our clients' peace of mind.
What type of projects can Napier Signature Renovations handle?
We do everything with remodeling and renovation work including:
- Additions (in-law suites, master suites, theater rooms, family rooms)
- Attic build outs
- Basement build outs
- Kitchen remodels
- Bathroom remodels
- Outdoor kitchen
- Home offices
- Sunrooms
- Man caves
- Screen porches
- Pool houses
- Garages (both attached and freestanding)
- Carriage and guest houses
We've tackled all kinds of home styles, designs and sizes of homes.
"The needs and wants of our clients are our No. 1 priority."
We pay a lot of attention to the needs and wants of our customers and clients. We meet with our clients regularly to keep them abreast of the schedules and financial aspects of their projects. We meet with them any time to discuss changes they may want to make and to discuss any issues that may arise during the actual renovating or remodeling.
Which type of renovations result in the greatest returns on the investment?
You can over-remodel and over-renovate so it's important to know the value within your neighborhood with additions and such. You need to be careful not to spend more money than you'll ever get out of it.
Kitchens, bathrooms and especially master suites are key areas people look for in helping to see the biggest return on their investment. We've been fortunate enough to participate in the Home Building Association of Richmond's Parade of Homes, and we've won many awards for our kitchen and bathroom designs.
We've done many unique things such as wine cellars and many energy enhancements that can really improve the comfort of the home as well as lower utility costs.
"Check out Remodeling magazine's 2008-2009 Cost vs. Value comparison for Richmond, VA."
This annual feature is regularly referenced by Consumer Reports' magazine. Please keep in mind that figures provided on Remodeling magazine's Web site are estimated based on very tightly defined specs. Actual project estimates could be higher or lower depending on the homeowner's preferences and selection.
How does Napier Signature Renovations work with design partners?
The key is communication. It's the planning while it's still on paper. We work with sub-contractors, interior designers and architects if necessary, making sure we cover everything on paper in the planning process before we even go to a contract.
How do you ensure high levels of quality and craftsmanship?
We have a team of sub-contractors that share our commitment to quality, integrity and customer service. We've worked with many for more than 20 years. They understand what we're looking for as far as the details and quality control. It's a strong relationship that has worked well over the years and ensures high levels of satisfaction for our clients.
What type of warranty do you offer?
We offer a one-year warranty on all labor. In addition, many of our vendors offer extended warranties (beyond the one-year warranty) on the materials and products we used in your renovation project. For example, the roofing materials on your renovation may have a 50-year warranty, and your new stove may have a 10-year limited warranty. Napier Signature Renovations stands behind our work with a commitment to quality craftsmanship that lasts.
Are you licensed and insured?
Yes. We are a Class A contractor with the Commonwealth of Virginia. View our listing on the Virginia Department of Professional and Occupational Regulation's Web site.
"Our Commonwealth of Virginia Class A contractor registration number is: 2705009982
"Class A contractors" perform or manage construction, removal, repair, or improvements when (i) the total value referred to in a single contract or project is $120,000 or more, or (ii) the total value of all such construction, removal, repair, or improvements undertaken by such person within any 12-month period is $750,000 or more.
We also carry full insurance.
How long have you been in business?
We've been in business since 1989, but the family real estate business, Napier Realtors ERA, dates back to 1958 when Rich's father, Oscar, started the company.
How long will my project take?
The length of time to complete a project depends on the extent of the project as well as the work to be done. Knowing ahead of time what you want helps improve speed of project completion.
We work with each client to develop a project timeline that works for his or her individual situation. We are careful to balance speed and quality craftsman, so one doesn't get sacrificed for the other. Both are important, but ultimately, we want your project to exceed your dreams and expectations.
"We work quickly for our clients, but we don't sacrifice quality for speed."
How much will it cost?
If you've got a space such as a basement or a third floor that is easily accessible, they typically are less expensive than other addition work. Upgrading a kitchen can be done in lots of different ways from replacing countertops and appliances to changing things from the floor to the ceiling. This goes for bathrooms also. There are ways to improve the home without spending a lot of money.
Why should I hire Napier Signature Renovations?
We create a partnership of trust while getting the job done, which we feel sets us apart from a lot of builders. We try to fulfill all the needs and desires of our customers throughout construction.
Our motto has always been to help people fulfill their dreams. There is a lot of hands-on and personal attention to the needs of the customer in our work. Other than a strong focus on communication, we have years of expertise on custom design and custom construction so we know the trends and neat things people want to see in their homes. We seem to know what people want.
Napier Signature Renovations can take care of the whole process from the permits to demolition to clean up and, of course, the new renovation or remodeling. We encourage our clients to be very involved during every phase of the project. Over the years, we've found this produces the best possible results for our clients.
What about technology in renovation projects?
In-home electronics with building automation controls and home theater continues to be a growing category. These days, whole-house automation is big as it makes life easier and homes more enjoyable when people come home. We've heard them say it's like a vacation at home.
With today's challenging economy, why is now a good time to start a renovation?
Although there are some commodity items such as copper and cement that fluctuate, we are seeing some of the lowest prices on some materials that we've seen in years. A big advantage to doing a project now is taking advantage of low costs on some material and some labor.